Effective Date: July 2026

At Bunka Golf Co, we want you to love every purchase. If something isn't quite right, we've partnered with Redo to make returns and exchanges fast, simple and hassle-free.

30-Day Returns

You may request a return or exchange within 30 days of receiving your order.

To be eligible, items must be:

Unworn
Unwashed
In original condition
With all original tags attached
In the original packaging where possible

Items that are damaged through normal wear, misuse or incorrect washing cannot be returned.

Easy Returns Powered by Redo

We use Redo to provide a self-service returns portal.

Simply:

Visit our Returns Portal.
Enter your order number and email address.
Select the item(s) you wish to return.
Choose your preferred return option.
Follow the provided shipping instructions.

If you purchased Redo Return Coverage at checkout, you'll enjoy additional benefits such as free return shipping and a smoother returns experience (subject to the coverage selected).

Exchanges

Need another size or colour?

We offer exchanges where stock is available.

The quickest way to receive your new item is to request an exchange through our Returns Portal.

If your requested size or colour is unavailable, you'll be offered store credit or a refund (where applicable).

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the item is faulty or we made an error with your order.

Store Credit

Store Credit is available as a return option and is often processed faster than refunds.

Store Credit:

Never expires.
Can be used on any future purchase.
Will be issued electronically.

Faulty or Incorrect Items

If your order arrives damaged, faulty or you've received the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos showing the problem

We'll work quickly to resolve the issue by providing a replacement, exchange or full refund where appropriate.

Non-Returnable Items

For hygiene and product integrity reasons, the following items cannot be returned unless faulty:

Gift Cards
Final Sale or Clearance items marked as non-returnable
Products damaged through misuse, accidents or improper care

Return Shipping

If you purchased Redo Return Coverage, return shipping benefits will be applied according to your selected coverage.

If Redo Return Coverage was not purchased, return shipping costs are generally the responsibility of the customer unless:

The product is faulty
The wrong item was sent
Australian Consumer Law requires otherwise

We recommend using a tracked shipping service when returning items.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

If a product has a major fault, you are entitled to a replacement, repair or refund in accordance with your consumer rights.

Processing Times

Return requests: Immediate through the Redo Returns Portal
Inspection: Usually within 2–5 business days after arrival
Refund processing: 5–10 business days after approval
Exchanges: Dispatched as soon as the returned item has been inspected and approved

Contact Us

If you have any questions regarding your return, exchange or refund, we're here to help.

Email: hello@bunkagolfco.com

We aim to respond to all enquiries within 1–2 business days.

Returns Policy